Returns/Exchanges

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

Customer service is our highest priority, so if you would like to make a return or exchange please send a return/exchange request as soon as you receive your item to customerservice@koinophobic.com explaining the reasoning for your return/exchange. All return/exchange requests must be received within 7 days of delivery. Because we offer a variety of product types, our return policy will vary slightly based on the product being returned. Personalized items cannot be returned or exchanged.  Sale/discounted items are final and can not be returned or exchanged, unless you purchase Seel Return Assurance.

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.  You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.

To qualify for a refund/exchange the product must be unused, and in its original packaging/condition. Clothing items must not be worn, altered, or washed, all tags still attached, and free from any perfume, scents (to include but not limited to cigarette smoke), and/or stains of any kind (to include but not limited to makeup/deodorant). 


In general return shipping arrangements are the responsibility of the purchaser. We must RECEIVE the return request within 7 days of package delivery and we must receive the returned package within 14 days from purchase date. Refunds/exchanges are only issued once we have received and inspected the merchandise. Pack your shipments well, merchandise damaged from inadequate packaging is non-refundable. Shipping is non-refundable.