Returns/Exchanges


Customer service is our highest priority, so if you would like to make a return or exchange please send a return/exchange request as soon as you receive your item to customerservice@koinophobic.com explaining the reasoning for your return/exchange. All return/exchange requests must be received within 7 days of delivery. Because we offer a variety of product types, our return policy will vary slightly based on the product being returned. Personalized items cannot be returned or exchanged.  Sale/discounted items are final and can not be returned or exchanged.

To qualify for a refund/exchange the product must be unused, and in its original packaging/condition. Clothing items must not be worn, altered, or washed, all tags still attached, and free from any perfume, scents (to include but not limited to cigarette smoke), and/or makeup stains. 


In general return shipping arrangements are the responsibility of the purchaser. We must RECEIVE the return request within 7 days of package delivery and we must receive the returned package within 15 days from purchase date. Refunds/exchanges are only issued once we have received the merchandise. Pack your shipments well, merchandise damaged from inadequate packaging is non-refundable. Shipping is non-refundable.